I met Tom Smith there. Great advice and store
Great shop, good prices, knowledgeable and friendly staff. Best in UK for quadcopter and Fpv gear.
Visited here to take my practical flight test as part of my Permission for Commercial Operation. No experience of the retail side of the business but I certainly had no issues.
Great set of people. There knowledge of quadcopters is second to none. Large display of stock and on display. Toy shop for grownups.
I placed two orders with Quadcopters and spent quite a bit of money with them. They may have a good range of products and ship quickly but if you have an issue with one of the items their customer service is going to ruin your day (or days).I found this out when one of the items (a dual charger) had one port that wasn't working, so I was only able to use the second port to charge my batteries. Despite using the same set-up and settings as on the second port, trying with several different batteries and spending nearly an hour trying different things, I couldn't get it to work.From the first interaction with Quadcopters' support I could tell that they customer service wasn't great. The first email just seemed to be typed in a rush without reading my email properly and trying to shift the blame away from themselves. At the very least I would have expected them to show a bit of empathy when somebody comes to them with an issue they're having with one of their products. They told me the issue was with the batteries (which I also bought from them), even though I told them in my email that I was able to charge the batteries on the second port. They also told me that it's normal that this model has a sensitive connection and that I needed to plug it out and in again.I sent the charger back eventually asking for a replacement as there was clearly something wrong with it. At this point they refused to acknowledge that there is an issue and blamed it on user error. Their tone then became more and more arrogant and basically said things to the effect that they have years of experience and I didn't know what I'm doing. They then also started to refer me to their T&C's, workshop charge which they could charge me if they wanted to and consumer regulations and proceeded to tell me that they will now send me the charger back and closed my support ticket, when clearly the issue was not closed. All these things showed that they clearly don't care about providing good customer service.I eventually managed to get a refund for the charger, after having to send back the original packaging as they wanted to sell it on. So I guess somebody is going to get the same broken charger.I have since bought the same charger again from a more reputable seller and have been using it (in exactly the same way as the first one) for several weeks without any issues.Had I read the reviews on here earlier I would have stayed well away. Discrediting customers and defending themselves online says more about their attitudes than 100 reviews could..
Quadcopters Uk is a UK Store based in Euxton, North West England. Quadcopters Uk is located at Ashlea Farm Industrial Estate 8 - 9, Euxton, Chorley PR7 6EN, UK.
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